Contact
Write to our support address (published here before the app is listed). We aim to reply within two business days. Include your shop's myshopify.com address and, for a document question, the order number.
Support
Is this tax advice or a compliance certification?
No. ParcelSlip helps produce invoices that contain the fields UK and EU VAT rules require, using the tax amounts Shopify calculated. It does not decide your VAT treatment, and it does not guarantee compliance. Check your obligations with an accountant or your tax authority.
Which VAT rates does it use?
Those on the Shopify order. Configure your tax settings in Shopify; ParcelSlip shows what was charged.
How do I record a customer's VAT number?
Add an order attribute whose name contains "VAT" (for example "VAT number") at checkout or on the order. ParcelSlip only checks the format of the number, not whether it is registered.
How do I cancel?
Uninstall the app from your Shopify admin. Billing stops with the subscription.